Feedback is a conversation.
The simplest useful way to stay close to your users. Every post opens a conversation, and when you ship, the people who asked hear back.
Close the loop by default.
Feedback matters when the person who gave it sees it land. Every post opens a threaded conversation you join as an equal voice, not an entry that vanishes into a queue. When you ship, the people who asked are notified automatically and the changelog writes itself. Feedback that visibly lands is feedback people keep giving.
One box, zero friction.
Frictionless capture wins: a box this easy pulls far more signal than a request form behind a login. No account, no required fields, no type picker. Ideas, bugs, confusion, and praise all land in the same place, and you triage. Identity is offered, never demanded: one-tap Google, an optional email for people who want to hear back, or nothing at all.
One public page per product.
Board, Roadmap, and Changelog: three views over one dataset, at a single URL. The page wears your brand, not ours, white-label by default with no watermark. Everything is realtime, so a new status or reply shows up live on every open tab. A one-line embed drops the capture box into your own app.
Triage fast, reply in place.
The maker app opens on everything said this week, newest first. Triage the way you think: swipe on your phone, or fly the keyboard with S for status, R to reply, M to merge duplicates. You reply inside the thread as an equal voice, never rewriting anyone's words. Clearing a week takes five minutes and feels like inbox-zero. When something ships, one prompt: “4 people asked for this. Notify them?”
Hand triage to your agent.
Convo speaks MCP. Point Claude, ChatGPT, or any MCP client at mcp.convo.randomfact.com, and your own agent reads the feed, merges duplicates, summarizes the week, and drafts the changelog. The AI features other tools meter, here as your own assistant at zero marginal cost. Connect buttons live in workspace settings, and a small public scope lets your users' assistants file feedback at the moment of friction.